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Practice Management

Are Your Employees Watching the Clock or Watching for Opportunities?
Practice Management

Are Your Employees Watching the Clock or Watching for Opportunities?

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

When we talk about improving productivity in a podiatry practice, the conversation often focuses on patient volume, scheduling, collections, and revenue. But one of the most important factors influencing productivity is something we don’t always measure: How well does your team work together, and how effectively do employees use their time?
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When your Industry is in Need, First Merchants Bank is There to Support
Practice Management

When your Industry is in Need, First Merchants Bank is There to Support

by Mindy Stodart, Business Development Officer

What happens when you see an industry need and want to fill it with a new product or service but need funding to make it happen? Movemints® started as a personal project.
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What’s Lurking in Your Practice?
Practice Management

What’s Lurking in Your Practice?

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

It was just October, and while ghosts, goblins, and haunted houses may be on everyone’s minds, there are some much scarier things lurking in your podiatry practice! Unlike Halloween decorations, these frightening situations can haunt your practice all year long.
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Don't Just Run Reports-Use Them to Run Your Practice
Practice Management

Don't Just Run Reports-Use Them to Run Your Practice

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

As we close out Q3 and begin Q4, this is the perfect time to ask yourself a simple question: Do you know what your numbers are telling you?
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The Payer Portal Is Gone. Now What?
Practice Management

The Payer Portal Is Gone. Now What?

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

As more insurance companies eliminate their individual provider portals and move eligibility and benefit verification to platforms such as Availity, practices need to make sure staff understand an important distinction:
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When a Great Office Manager Isn't Great at Managing People
Practice Management

When a Great Office Manager Isn't Great at Managing People

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

You may have an office manager who is exceptional at running the business of your practice. She understands your billing, scheduling, systems, finances and daily operations. She is organized, dependable and knows the practice inside and out.
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Practice Management

Healthcare Spending in the US

by Tom Issaevitch, Phd

Healthcare spending is a lingering political issue both because it has become a significant fraction of total GDP and also because of perceived inequities. Here, I consider various theories as to why costs have increased, the data that support or refute them, and the prospects of future cost control due to improved technologies.
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Collect What You’re Owed—Without Losing the Human Touch
Practice Management

Collect What You’re Owed—Without Losing the Human Touch

by Cindy Pezza, PMAC, CEO Pinnacle Practice Achievement

My husband severely lacerated his thumb this week, including tendon involvement. What began with an urgent care visit quickly turned into a trip to the Emergency Department and treatment by a hand surgeon.
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Don’t Let the Chart Go Silent
Practice Management

Don’t Let the Chart Go Silent

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

Last week’s Pro Tip discussed communicating and documenting general non-compliance. Today let’s specifically discuss what should be happening when high-risk patients miss appointments.
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Sometimes It’s Appropriate to Say Goodbye
Practice Management

Sometimes It’s Appropriate to Say Goodbye

by Cindy Sorenti, PMAC, President and CEO Pinnacle Practice Achievement, LLC

In keeping with our Pro Tip theme from the last two weeks I thought it appropriate to dive further into the fact that not every doctor-patient relationship is going to work. Repeated failure to follow medically necessary treatment, chronic no-shows, abusive or belligerent behavior toward the doctor or staff, or a complete breakdown in the doctor-patient relationship may eventually make continued care inappropriate.
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