Pro Tip

Last week’s Pro Tip discussed communicating and documenting general non-compliance. Today let’s specifically discuss what should be happening when high-risk patients miss appointments.

In keeping with our Pro Tip theme from the last two weeks I thought it appropriate to dive further into the fact that not every doctor-patient relationship is going to work. Repeated failure to follow medically necessary treatment, chronic no-shows, abusive or belligerent behavior toward the doctor or staff, or a complete breakdown in the doctor-patient relationship may eventually make continued care inappropriate.

Very recently I have seen multiple practices in different states receiving retrospective Anthem refund requests for previously paid custom orthotics (L3000), including claims from 2024 and 2025.

If you find yourself staring at last month's profit and loss statement and shaking your head, I offer this Pro Tip. . .